Frequently Asked Questions
Everything you need to know about your JLR shopping experience.
How long will it take for my JLR order to arrive?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and intimate apparel cannot be returned unless defective.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as JLR fits are designed to be true-to-size unless otherwise noted in the description.
Which payment methods do you accept?
JLR accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my shipment after it leaves the warehouse?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to follow your package's journey in real-time.
Are your materials sustainably sourced?
At JLR, we are committed to ethical fashion. We prioritize organic cotton and recycled fabrics across our seasonal collections to minimize our environmental footprint.